IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
The Community Manager role sits within the Customer Office team, a new function within Unified Support responsible for the relationship with its customers. The IFS Community has seen significant growth since its introduction in 2021, with nearly 18,000 members.
The Community Manager will be responsible for administration and driving further engagement with the Community across IFS colleagues, Customers and Partners.
The Community Manager administers our organization's social communities. The Community Manager is responsible for inspiring our community of users, providing support, moderating user generated content, creating community content, and escalating any issues to the appropriate internal teams.
Responsibilities include:
- Manage onboarding and offboarding of members of the IFS Community in a timely manner
- Ensure customer queries are dealt with in line with agreed timescales.
- Engage with the Community driving responses to comments by the community members in a timely manner, for example using gamification / nudging strategies
- Monitor the Community to ensure members are working within Community guidelines and policies and take action where required
- Organize and participate in events to further build the community
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to provide appropriate areas within the Community for new products and features
- Stay up-to-date with digital technology trends
- At least 1-2 years proven work experience as a Community Manager – ideal in an IT or Software industry.
- Experience launching community or community helpdesk initiatives (e.g., building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Ability to interpret website traffic and online customer engagement metrics
- Natural skills as networker, in building relationships and finding support to get the job done
- Great communicator who helps build the IFS brand
- Verbal and written proficiency in English and Polish language
- Working across multiple functions and geographical locations (matrix organisation) in a deadline- and outcome-driven environment
Additional Information
You will work with the leading Business Software experts and have contact with the world’s latest technologies. You can expect an open team culture, focusing on inclusion and a pleasant working atmosphere with flat hierarchies.
We offer you an attractive salary with above-average additional benefits:
- Mobile working throughout Poland after onboarding possible
- Flexible working time models
- 26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
- Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice
- Great challenges in delivering projects to large customers together with an experienced IFS team and our partners
- You work with a great product with good recognition in the market and amongst customers and analysts
- You will be part of a fun group where everyone is helpful
- For more information, visit: IFS.com or follow us on LinkedIn
Sounds exciting?
Then we look forward to receiving your complete application in English language, stating your salary requirements and earliest possible starting date.
If you are interested, please apply through our online applicant management system.
We assure you explicit discretion and a comprehensive protection of your interests!
Need help or have questions?
Markus Nosek (European Talent Acquisition Partner) will support you during your application process. For further information please contact me via E-Mail or on LinkedIn.
